OVERVIEW
Coaching is a process that aims to improve performance and focuses on the ‘here and now’ rather than on the distant past or future. While there are many different models of coaching, here we are not considering the ‘coach as expert’ but, instead, the coach as a facilitator of learning.
There is a huge difference between teaching someone and helping them to learn. In coaching, fundamentally, the coach is helping the individual to improve their own performance: in other words, helping them to learn.
LEARNING OUTCOMES
- Understand what coaching is and how to use it on the job
- Learn when to coach
- Explore the coaching mindset
- Learn 2 coaching techniques
- Learn the coaching framework to enhance your conversations